COVID-19 Safety Measures


Our branch lobbies and bank locations are open, with enhanced safety measures.  For no-contact alternatives, you can use our drive-up windows, ATMs, night drops, and digital banking tools, including online banking and our mobile app.

Masks/face coverings are required – we require customers to wear masks or face coverings while in our bank locations.  You may be asked to remove your face covering for identification.

Protective shields – we have clear plastic shields at our teller counters for additional safety protection.

Practice social distancing – please stand at least 6 feet away from other customers while in the branch.  To help, we have placed instructive signs at the entrance.

Sanitizing surfaces – all high-touch customer surfaces are continuously sanitized.

Thank you for your continued patience and assistance in keeping each other safe and healthy!

If you have any questions or need additional assistance, please feel free to call our Customer Service at (518) 943-2600, option 0.

Customer Service Center Hours:
Phone:  (518) 943-2600
Monday – Wednesday 8:00 am – 5:30 pm
Thursday – 8:00 am – 6:00 pm
Friday – 8:00 am – 7:00 pm
Saturday – 8:30 am – 2:00 pm

SBA CARES Act and Paycheck Protection Program:  

Our Lending Team is here to help and support our local businesses.  For those customers that need assistance with restructuring their business loans, or more information on the government’s SBA CARES Act and Paycheck Protection Program, please click here for more information.

The Coronavirus Aid, Relief, and Economic Security (CARES) Act allocates funds to help small businesses keep workers employed during the pandemic and economic downturn.  Known as the Paycheck Protection Program, this initiative provides federally guaranteed loans to small businesses who maintain their payroll during this time.

Other Helpful Resources:

FDIC Information FAQ for Customers

Cyber Security Tips To Avoid Coronavirus Scams

Information on SBA Disaster Loan Assistance